FAQs

a. If a program is cancelled due to Covid-19 all participants on that program will be entitled to a 95% refund.

b. If a participant chooses to cancel their enrollment in a program that is schedule to proceed as planned then they would fall under our standard cancellation policy. The amount of refund a participant is entitled to depends on how far out from the program they cancel their enrolment. Below is listed the refund amount for each time period:

i. More than 60 days out from the program start – 75% of program fee refunded

ii. Between 60 and 8 days out from the program start – 50% of program fee refunded

iii. Less than 8 days out from the program start – No refund

• Conducting temperature checks on arrival and at designated times during the program
• Requiring all guardians and participants to sign declaration forms stating that they are free of Covid-19 each day
• Reducing interaction with the public as much as its possible
• Grouping participants in smaller teams based on group sizes recommended by the government
• Requiring mask wearing where possible
• Maintaining high levels of hygiene through the use of hand washing and sanitizing
• Cleaning equipment thoroughly and as often as is practically possible.
• Reducing the amount of equipment sharing between participants.
• Physically distancing during meal times

We offer two payment methods; Bank Transfer and FPS. For FPS please send to the address payment@apa.co. For bank transfer our account details are:

i. Bank: HSBC.
ii. Account Name: Asia Pacific Adventure Limited.
iii. Account Number: 808-019913-001

For programs starting before 10:00am –

If there is a Black Rainstorm Warning or Tropical Cyclone Warning Signal No. 3 or above hoisted at 7am on the day of program, the day will be rescheduled to a later date. If program is cancelled for the day, Camp APA will let parents know as soon as possible by text message and email.

If the Black Rainstorm Warning or Tropical Cyclone Warning Signal No. 3 is cancelled before 7am, program will continue as scheduled.

If it is just raining or hot, the program will continue as planned.

For programs starting at 4:00pm –

If there is a Black Rainstorm Warning or Tropical Cyclone Warning Signal No. 3 or above hoisted at 12pm on the day of program, the day will be rescheduled to a later date. If program is cancelled for the day, Camp APA will let parents know as soon as possible by text message and email.

If the Black Rainstorm Warning or Tropical Cyclone Warning Signal No. 3 is cancelled before 12pm, program will continue as scheduled.

If it is just raining or hot, the program will continue as planned.

Participants will only need to bring personal items such as a hat, water bottle and lunch. APA will provide all necessary safety equipment for the activities. After you have enrolled in a program you will receive an information pack listing everything that participants will need to bring as well as other important details.

If your child cannot make one of the days please email or call us to let us know. It is important that we know if your child is not able to attend as we will be waiting for them at Central Pier 9 otherwise.

Yes, however we limit these requests to one per participant. Due to the small group sizes we are unable to guarantee that we can put more than two participants together.

Yes we try to take as many photos as we can during the program. We will make these available to parents and guardians in the week following the program.

Members of APA’s management staff and delivery team have a broad range of qualifications from internationally recognized governing bodies such as the British Canoe Union (BCU) and Mountain Leader Training Board (MLTB), the New Zealand Outdoor Instructor Association (NZOIA) and US-based Wilderness Medical Associates (WMA). As well as this all new staff to APA must go through an induction program to ensure that their skills and knowledge are at a high standard.

No. We require all participants to wear life jackets for all water activities where the water depth is above the knee. For every water activity there will be one Camp APA staff member for every 6 participants to monitor safety. We also operate on a challenge by choice principle. This means that no staff member will force a student to participate in an activity that they are not comfortable doing.

Our maximum participant number ranges from 12 – 24 and is dependent on the program type. Activity group sizes will vary subject to activity type and governmental recommendations regarding Covid-19.